WMS Site Super User

Job Locations US-IL-Rochelle
Posted Date 1 month ago(1/23/2018 3:57 PM)
Functional Group
Mon- Fri or as business demands


Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.

Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.


  • Develops, maintains and ensures clear and effective documentation of WMS processes and procedures. This includes general SOP’s as well as customer specific processes at the site level.
  • Troubleshoots and resolves support requests related to the WMS or any related interfaces or ancillary systems
  • Determines work flow for WMS
  • Supervises on-site WMS associates and supports department
  • Serve as a liaison between IT and the site team on WMS issues
  • Play an active role in maintaining training, re-training, new hire training at the operations level
  • Support WMS improvements and represent the business in future development work
  • Support WMS site Super User team by training new Super Users and assisting with site maintenance and troubleshooting
  • Support WMS site Super User team by participating in Super User meetings
  • Assist other departments by participating in meetings and/or testing related to projects impacting the site, as requested
  • Assist in training/support at other site WMS conversions/start ups
  • Other duties as requested


Education, Training & Professional Experience:

  • Bachelor's degree
  • 3+ years of related experience
  • Proficient computer skills, experience in MS Office, including Word, Excel, Access, and PowerPoint
  • Knowledge of Warehouse Management Systems (Red Prairie/JDA WMS a plus)


Knowledge & Employment Standards:

  • Excellent time management, communications, decision-making, organization, human relations, presentation, negotiation, and mediation skills
  • Ability to communicate professionally, both written and verbal with individuals at all levels of the organization and with external contacts
  • Ability to communicate effectively to direct and motivate the team and others
  • Progressive, flexible and team-oriented approach desired
  • Possess a proactive approach with strong customer service orientation
  • Demonstrates uncompromising level of integrity and code of ethics and maintain a high degree of confidentiality
  • Must be able to travel at an estimated 10-20% of the time

Americold is an Equal Opportunity/Affirmative Action Employer  EOE/AA M/F/D/V DFW


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