Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.

Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.

Under general supervision, this position is responsible for allocating orders, releasing work to warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels.

Essential Functions:

• Resolve order product shortages
• Manage order cuts and communicate to customers
• Release work to the work queue in a manner that ensures maximum levels of interleaving, productivity, and carrier turn times
• Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
• Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order
• Run labor reports and review with Dock Supervisors and Office Manager
• Review/update base priorities weekly to reduce manual priority changes in the work queue
• Review/update LTO home work zone assignments along with Operations Manager
• Review/Update product code velocity zone assignments along with Operations Manager
• Review/update optimal static and dynamic pick locations along with Operations Manager
• Actively participate in continuous improvement projects and safety programs
• Continually evaluate effectiveness of systems and recommend changes where appropriate
• Troubleshoot and correct systems problems
• Train all levels of users on relevant systems
• May resolve product order shortages
• May manage order cuts and communicate to customers
• Follow attendance policy, show up for work on time and ready to work assigned shift
• Other duties as requested

Knowledge Skills and Abilities Required:

• Ability to work in fast-paced, deadline-oriented environment
• Good customer service skills
• Proficiency with basic PC software and Americold systems
• Ability to communicate effectively with a variety of individuals
• Ability to pay close attention to detail
• Strong communication skills
• Must have strong relationship building skills, be able to provide and model leadership behaviors including the ability to defuse conflict
• Relate to others beyond giving and receiving instructions
• Ability to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others

Tools and Technology Required:

• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite
• Desktop computers

Educational Requirements:

• High School Diploma or General Education Degree (GED) preferred, or at least one year related work experience

Americold is an Equal Opportunity/Affirmative Action Employer  EOE/AA M/F/D/V DFW